THE Ritz-Carlton, Kuala Lumpur won the South East Asia’s Hotel of the Year 2011-2011 under the Hospitality Asia Platinum Awards (HAPA) - Regional Series. The hotel was recognised for its commitment to excellence, flawless facilities and personalised care.It was a finalist in five categories — Hotel of the Year, Signature Luxury Hotel, Signature Hotel Spa (Spa Village, Kuala Lumpur), Most Exquisite Palate Experience and Most Dynamic General Manager.
The evaluation process spanned eight months and included leading hotels in South East Asia. Each hotel was reviewed anonymously by a panel of judges, who sampled and rated hotel services, facilities, dining, spa, and overall hotel image.
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